Return & Refund

Our mission is to prioritize customers above all else, with customer experience being our top priority. We strive to provide ACE-level service.

Returns and exchanges are accepted within 7 days of the delivery date (14 days for swimwear), and if there's a quality issue, the return period may be extended to 30 days. To initiate the return or exchange process, please carefully read and follow the guidelines outlined below.

1. Eligibility for Return and Exchange:

- To be eligible for a return or exchange, the item must be in its original condition, with all tags attached and undamaged.

- The item must not have been washed, altered, or used in any way.

A special reminder: Please do not tear off the hygiene sticker on the crotch of the swimwear when trying it on. If the sticker is removed, we regret to inform you that we cannot accept returns or exchanges. 

2. Return and Exchange Process:

- Please contact our customer service team through two methods:

2.1 Click on the Chat Icon in the bottom right corner of our website.

2.2 Email our customer service at service@vvcloth.com.

Please make sure to include your order number, specific products for return, and the corresponding reason for refund. If possible attach clear pictures of any product issues to help us quickly understand your order. We promise to reply within 24 hours. 

3. Refunds and Exchanges:

- Once we receive the returned item and verify its eligibility, we will process the refund or exchange within a reasonable timeframe.

- Refunds will be issued to the original payment method used for the purchase.

If the refund exceeds the accepted time frame for payment methods such as PayPal and credit cards (e.g., PayPal only accepts refunds within 180 days), the refund will be issued in the form of Coupon.

Return Address:

Based on the specific circumstances of each order, we will determine whether a return is necessary after communicating with our customers. If a return is required, we have return addresses in both the United States and the European Union.

Return Reason	Return Warranty	Refund Amount	Return Postage Responsible Owner
Item Issue （Photo/Proof is Required）	30 Days from the delivery	Full Refund = item price + shipping fee	Not all cases require you to return the goods.  If a return is necessary,we will cover the return shipping cost.
Customer Personal Reason	7 Days from the Delivery(*Special 14 days for Swimwear)	Item price only (exclusive the shipping fee)	Customer needs to pay for the return postage.