New Return & Refund
At our store, customers are our top priority, and we're dedicated to delivering exceptional ACE-level service.
Return and Exchange Policy
1. Timeframe for Returns and Exchanges
You can request a return or exchange within 7 days from the date of delivery. In cases of product defects, this period is extended to 30 days.
2. Conditions for Returns and Exchanges
· The product must be in its original state, with all tags still attached and intact.
· It should not have been laundered, modified, or utilized in any manner.
3. How to Initiate the Process
Reach out to our customer support via these two avenues:
1. Tap on the chat icon located at the bottom right of our website.
2. Send an email to our support team at service@vvcloth.com.
Be sure to include your order number, the specific items you wish to return, and the reason for the refund. If applicable, attaching clear images of any product issues will expedite our understanding of your concern. We assure you a response within 24 hours.
4. Refunds and Exchanges
· Upon receipt and verification of the returned item's eligibility, we'll promptly process the refund or exchange within a reasonable time.
· Refunds will be credited back to the original payment method used for the purchase.
In instances where the refund surpasses the permissible timeframe for certain payment methods like PayPal and credit cards (for example, PayPal allows refunds within 180 days), the refund will be granted in the form of a store coupon.
Based on the specific circumstances of each order, we will determine whether a return is necessary after communicating with our customers.
|
Return Reason |
Return Warranty |
Refund Amount |
Return Postage Responsible Owner |
|
Item Issue |
30 Days from the delivery |
Full Refund = |
Not all cases require you to return the goods. |
|
Customer Personal Reason |
7 Days from the Delivery |
Item price only |
Customer needs to pay for the return postage. |